Customer Success
Your Mission is Our Mission
It starts with your goals and timeline. How can we help? How soon do you need it? These two questions help us understand your goals and determine what combination of technology and service is going to help you achieve them.
More urgent or time-sensitive needs may be better served by an audit service, while your goals over time may merit an implementation of our toolset. We’re here to listen, advise, and solutions.
FossID builds tools for software auditors and developers. If you decide to evaluate them, we’ll work with you to plan an evaluation experience based on your team’s preparedness to use them. As audits can be time-consuming, we aim for production-ready evaluations to ensure a quick and smooth onboarding if we’re right for each other.
Throughout the course of our relationship, the Client Experience team is here to assist you. If you or your auditors need help from our Audit Team, a range of Success Accelerator Services are available with a license to our products.
Support Resources
Product Updates
Check out the latest enhancements to the FossID technology stack.
Customer Support Portal
Find more customer resources or submit a support ticket.
Services to Fast-Track Your Success
FossID Workbench includes comprehensive policy management to help you filter open source code findings and raise non-compliance alerts from unapproved software components or components with security vulnerabilities and incompatible licenses.
You can easily prevent usage of strong/weak copyleft or source-available software licenses in your products and services.
Customer Success Stories
High Performance and Accuracy in Code Analysis Services
FossID powers BearingPoint’s FOSS compliance services, providing customers with in-depth analyses for their business decisions.
Accurate Results and Agile Business Support in Technical Due Diligence
A leading CRM provider leverages FossID’s technology to grow their global business operations.
When Usability, Quality, APIs, and Cost of Ownership Matters
A multinational telecom chooses FossID thanks to better usability, scan quality, APIs, and total economics.
Software Composition Analysis tools and expertise trusted by enterprise software teams worldwide.
Talk to a Software Supply Chain Ninja
Book a discovery call with one of our experts to discuss your business needs and how our tools and services can help.